Auto Repair: The Top Ten Mistakes CREATED BY Your Mechanic
Auto Repair Shop
Auto Repair: How Can They Screw Up An Essential oil Change?
"It's all about beating the time." This offer comes from a wise old service director, advising me about how to increase my income as a flat-rate specialist. If you have ever wondered why your vehicle doesn't get fixed correctly, or your concerns weren't tackled, you can blame, in part, the flat-rate pay framework.
Flat-rate simply means that your mechanic is paid a set fee for a particular repair, it doesn't matter how long the repair actually requires. Quite simply, if your car needs a drinking water pump, which pays two time of labor, and the auto mechanic completes the job in a single hour, he gets payed for two.
In theory, this can work in your favor. If the work takes longer, you still only pay the "predetermined" labor amount. THEORETICALLY, not reality!
The flat-rate pay structure is designed to drive productivity. It is rather effective. The flat-rate pay system encourages technicians to work hard and fast, but it generally does not promote quality.
In terms to getting your car fixed effectively, the flat-rate pay structure has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to conquer the clock to be able to maximize the amount of hours they bill. Experienced flat-rate technicians can expenses anywhere from 16 to 50 time within an 8 hour day.
It's these shortcuts and the breakneck speed at which level rate technicians work that cause a few of the most idiotic mistakes. In the rapid-fire pace of any shop I've witnessed technicians start motors with no engine oil. I've seen transmissions dropped, smashing into little items onto the shop floor. And I've seen vehicles driven right through bay doors--all in the name of "beating the clock."
Flat-rate technicians can get quite sophisticated with shortcuts. My favorite was the implementation of your 6-foot-long 2-by-4, which was positioned under the engine motor for support while a engine mount was removed. It made a job predetermined to take 1.5 time achievable in twenty minutes. A win-win, right? The tech makes extra cash; you get your car back faster.
Actually, in many cases the keeping this 2-by-4 harmed the oil skillet. Moreover, it brought on the car, your car, to balance precariously 6 ft in the air, as the technician manipulated the automobile lift to access your engine mount.
This plan was abruptly discontinued whenever a technician's 2-by-4 snapped leading to the car to crash nasal down onto the concrete floor.
Sometimes the shortcuts create very simple disturbances, which create problems overtime. A quick example: a car had its transmission serviced with a fresh filtration system, gasket, and liquid. During the procedure, the technician could save time by bending the transmitting dipstick tube marginally, in order to find the transmission pan out faster. The automobile was reassembled, and the specialist re-bent the pipe back into place and off it went--no problems....
Six months later, the automobile came back with an intermittent misfire. The engine unit wasn't operating on all cylinders. After comprehensive diagnostics, it was found out that the transmitting dipstick tube got chaffed through the engine unit harness, intermittently grounding out an injector. Hmm, that's bizarre. Don't usually note that.
The high-speed environment and the next shortcuts illustrate the devastating effects of the flat-rate, sales-driven pay composition on the quality of car repairs.
No think about even an oil change gets screwed up!
The poor quality of work prompted by the smooth rate pay framework is disconcerting enough. Alas, it doesn't stop here. The negative effects of flat-rate get exponentially more serious, as it starts "wide" the entranceway to rip you off!